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Hello everyone, I discovered MadWin a few days ago and I bought a lot of credits that I played on Catch A Prize.
I had the chance to Have a Look the Loot Box and choose a prize.
(I took a LAGRANGE yogurt maker).
For five days my prize was on hold and now it is marked as "Not informed"?
Could you tell me if that's normal, I'm new, so that's it.
With kind regards.
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For identity control, this makes sense. If most landlords are honest about the Rules and Regulations, some do not hesitate to create ghost accounts, hence the need to check. In the family, we all have an account, so the same address, but not the same names (4 members and 3 names: reconstituted family). Only one of the family names is in the directory, so it is easily verifiable. For the other members, no trace of existence, if it is not a verification by request from MadWin to justify the veracity of the information (real existence of the person) by request for a copy of the identity card. This is proof that this site is serious!
For pending statuses, patience is required.
What we found very nice was MadWin's attitude towards out-of-stock situations: a win on the Sweepstake, so at few Madpoints, is refunded in case of out-of-stock condition. But they refund it back to its value from the Prize Shop, i.e. not far from 10 times the stake! It wasn't my brother's name but my brother's, but we share Prizes, compare our scores as a family,.....
Disappointed not to have the prize, but delighted to see the Cash pot grow in size! THANK YOU
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no problem reported but still no answer yet and you can't even cancel your order because its mark no order recorded when you click on cancelled
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Good morning, everyone! ๐ zezette4211
, cashcube12, knight3000 or others, can you let us know when everything will be up to date for you. It will allow us to be reassured if the case happens to us.
As 2loup1 points out, with the Cashcube, shop windows or Sweepstake, problems with games, current or future innovations... and certainly holidays, customer service responses or Prizes validation will take longer.
In that case, let us know, Miss and Mrs. Admins! Good luck too! ๐น Have a good
day and enjoy the games!
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Hello ๐ They
have work with the CASHCUBE ๐ Then some of them must be on holiday ๐y): To make you
wait therefore take a ๐ธ Have a good day ๐ค
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I got this as a response from customer
service. The uninformed status means that this prize is waiting for validation by the administrator. The status of your prize will be updated as soon as the validation is effective.
We remain at your entire disposal.
Sincerely,
the MadWin
Team //for a prize won on September 26th, I sent the question a few days later and the customer service answered me on October 2nd. Since then, the status has always been "uninformed".
The administrator should move a little bit:)
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I have the same problem but it takes longer than its hard and on several Prizes win or order and when you click on cancel his brand no order record and the points are debited...
as for customer service still no answers then in my opinion do not expect to have your Prizes good day to you.
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I totally agree with you and I can only imagine the work of MadWin's customer service department.
But as I am new and I see this status it is normal that I ask myself questions especially that I am impatient to receive my prize! ๐ Good
evening to all! I totally agree with you! That's why the forum is here. Feel free to let us know if everything is going well with your prize. Have a good evening! ๐ธ
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I totally agree with you and I can only imagine the work of MadWin's customer service department.
But as I am new and I see this status it is normal that I ask myself questions especially that I am impatient to receive my prize! ๐ Good
evening to all! Hello ๐ If not today, it will be tomorrow: let us remember that patience is the pillar of wisdom. [Frรฉdรฉric Mistral]. Have a good day ๐ค
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I totally agree with you and I can only imagine the work of MadWin's customer service department.
But as I am new and I see this status it is normal that I ask myself questions especially that I am impatient to receive my prize! ๐ Good
evening to all!
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