yes it happened to me at least 5 times!! I made a complaint to customer service and a few days later, they refunded me!! they are settled but you have to make a request to customer service!! here you go!
Hello, I bought several Sweepstake tickets, unfortunately none of them were Winners (bou). They should have paid me back, but I never saw anything coming. Would anyone have the same problem as me? Thank you. Thank you.